Every document that is uploaded to the website needs to have a specific structure. It should have tags, headings, labels,
sections, paragraphs, etc so that it can be read by assistive devices. A structure to the document
is also essential for it to be certified so that everyone can have equal access to the documents on the website
including people with disabilities.
There are standards set for documents to define the content and structure of them so that text extraction by
assistive devices becomes easy.
Importance of accessibility of documents
Accessibility is measured in terms of whether the user can use the product or service to
achieve the desired results, which includes people with disabilities. To achieve that
accessibility, the document owner has to know the standards and also the needs of the
person with disabilities to address the barriers that are present to access the
documents. Moreover, it is also a civil right and a federal law in countries like the US
that the documents be available for disabled persons and these laws are in force both by
the Justice Department and the Education Department. If a document is not accessible it
needs to be remediated so that it can be used by assistive technology.
What is document remediation?
Document remediation is to edit the documents like .pdf, .doc, .ppt, etc so that it becomes
compliant to accessibility standards and that people including those with disabilities can
also use the digital content. It also empowers the disabled to use, navigate, read and browse
the digital content without any help. ng a website or application, remediation Documents need
to be compliant with section 508, ADA and WCAG standards.
Section 508: It was made as a Federal Law in 1998 and was intended to make the electronic and information technology
called the EIT available to all persons with disabilities. In the latest updated guidelines, there are
more provisions added to make it in-line with the latest technological innovations. It applies to all
vendors, partners, and contractors who are operating in the US. There are many laws related to this section
508 laws to prevent discrimination against persons with disabilities. The three most relevant laws are :
You are responsible for, or involved in, improving accessibility of some or all of your company’s
digital properties such as websites, mobile apps, internal applications, kiosks, etc. *Relevant for
companies of all sizes and industries.
You already understand the importance of digital inclusion from the legal, social and practical points
of view, but need help developing an end-to-end strategy. You need practical steps, backed up with real-world
examples that will help you plan and communicate your vision to management and your company at large.
You have already started your journey but need to develop an integrated and streamlined approach to
efficiently maintain digital accessibility on-going; a program that involves multiple job functions and
processes within your digital ecosystem.
WCAG: The Web Content Accessibility Guidelines or WCAG is a set of guidelines to provide better web access to
all users including those with disabilities. They are internationally adopted and recognized standards for
companies that have a website.
Need for document remediation services: Even though a document can be remediated by anyone, a remediation
service offers the following advantages.
A complex process made simple: Creating a new document that complies to accessibility standards is itself a
huge challenge. It becomes almost impossible to do so on documents that are lying with your company for a
long time. In such a scenario, companies look for document remediation service who help in achieving as well
as maintaining compliance standards. They identify and address all the issues with the document and fix in
on-time and cost-effectively.
PDF Remediation made easy: PDF is a common format for a document in the digital world and hence
ensuring that it is accessible to everyone is critical for a company. The PDF remediation services ensure that
it is converted into a resource that is usable even for people with auditory and visual disabilities.
Help to meet compliance standards: Ideally, when a document is created it be generated with all the required
structure in place. But that is not often the case and hence the document falls short of the compliance
standards of WCAG or section 508 hence use of these services can make the documents compliant.
Have extensive knowledge: Creating a document that is well-structured and having all the guidelines
implemented is not an easy job as that requires comprehensive knowledge of the various standards based on the
country of origin of the company. But these remediation services know to tag the document content so that
it is accessible and relevant information is conveyed. They can work and fix any document whether it is poorly
tagged, not tagged or has no text and only image.
Fast and reliable: The remediation services use processes and technology that is proven after refining it through many
customer engagements and accessibility requirements. Moreover, even high volume remediation is transformed
quickly to achieve the needed compliance.
Document Accessibility services offered:There are two levels of services offered broadly
Document Remediation service: Where documents at any stage are made accessible and also generate a detailed
report on the guidelines it meets.
Document Accessibility audit: This service makes an audit of your document and gives a list of issues and
provides recommendations on how to fix them.
How is the document made accessible?
Section 508 and WCAG 2.0 are the standards that the document has to comply with. To do that the generic process
flow to edit the documents is as follows.
The document that needs to be remediated is reviewed for issues.
After a detailed report is generated on all possible issues with
the document corrections are made as per the guidelines.
The documents are then tested using assistive technology like a
screen reader to check its accessibility.
Document remediation is done so that it ensures there are no barriers that prevent
disabled people from accessing digital content. Additionally, it is also a legal
requirement that the document complies with section 508 of the Rehabilitation Act of
1973 which prevents discrimination and also provides equal rights to persons with
The Internet has become a great tool for people who are disabled. For example, screen
reader software helps people with vision problems read the news or get an education
online. By using remediation the documents not only become more accessible it also
reduces the company’s risk of facing litigation. A document remediation service helps in
editing it quickly, cost-effectively and efficiently.